Empros Retail Ltd (“we”, “our”, or “us”) understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of all our clients, partners, and website visitors, and we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

1. Our Contact Details

Empros Retail Ltd
Registered in Scotland, Company No. [Insert Company Number]
Registered address: 9A Bankhead Medway, Edinburgh, EH11 4BY
Email: hello@empros.co.uk
Website: www.empros.co.uk

 

2. What Does This Notice Cover?

This Privacy Policy explains how we collect, use, store, and protect your personal data. It also explains your rights and how to contact us if you have any questions about how your data is handled.

 

3. What is Personal Data?

Personal data refers to any information that identifies or could identify you, such as your name, contact details, business information, or online identifiers.
This includes information collected through our website, email communications, or when engaging our services.

 

4. Your Rights

Under UK data protection law, including the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• The right to be informed about how we collect and use your data.

• The right to access the personal data we hold about you.

• The right to have inaccurate or incomplete data corrected.

• The right to request deletion of your personal data (“the right to be forgotten”).

• The right to restrict or object to the processing of your data.

• The right to data portability.

• Rights related to automated decision-making and profiling (we do not use your data in this way).

To exercise any of these rights, please contact us using the details in Section 11.

If you have a concern about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

5. What Personal Data Do We Collect?

The personal data we may collect includes:

• Name

• Business name

• Email address

• Phone number

• Social media handles

• Job title or role

• Business and marketing preferences

• Information you share through forms, surveys, or email

• Website usage data (via cookies and analytics tools)

 

6. How We Use Your Personal Data

We use your data to:

• Provide and manage our services.

• Communicate with you regarding projects, campaigns, or enquiries.

• Send you updates, reports, or information about our services (only when you opt in).

• Improve our website, services, and client experience.

• Maintain records for business, accounting, and legal purposes.

We only use your personal data where we have a lawful basis — typically your consent, the performance of a contract, or our legitimate business interests.

You can withdraw consent for marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

 

7. Data Retention

We keep your personal data only as long as necessary for the purposes outlined above.
Typically:

• Client and project data: retained for up to 6 months after project completion.

• Financial and invoicing records: retained for up to 7 years in line with legal obligations.

 

8. Data Storage and Security

Your data is stored securely within the UK and protected by technical and organisational safeguards to prevent unauthorised access, alteration, or deletion.

Measures include:

• Encrypted storage and secure backups.

• Restricted employee access based on role.

• Staff training in data protection and confidentiality.

We do not transfer personal data outside the UK without ensuring adequate protection in line with UK GDPR standards.

 

9. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes.

We may share your data only with:

• Trusted service providers (e.g., website hosting, email systems, analytics) who process it securely on our behalf.

• Legal or regulatory authorities if required by law.

All third-party partners operate under strict data protection agreements.

 

10. Accessing Your Data

You have the right to request access to the personal data we hold about you.
Requests should be made in writing to hello@empros.co.uk.

We will respond within one month of receipt, unless the request is complex, in which case we will inform you if additional time is required.

There is no fee for access requests unless they are repetitive or excessive.

 

11. Contact Us

If you have any questions about this policy, or wish to exercise your data rights, please contact:

Empros Retail Ltd
Email: hello@empros.co.uk
Address: 9A Bankhead Medway, Edinburgh, EH11 4BY

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our business, or data practices.
Any updates will be published on this page with a revised “last updated” date.

 

13. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your browser that help us improve your experience on empros.co.uk. They allow us to understand website performance, remember preferences, and analyse visitor behaviour.

How We Use Cookies

We use cookies to:

• Enable site functionality.

• Analyse site performance and visitor behaviour.

• Improve navigation and content.

• Support marketing and remarketing campaigns.

Third-Party Cookies

We may use third-party tools (such as Google Analytics or Meta Pixel) to collect anonymous information about how visitors interact with our website. These cookies do not identify individuals.

Managing Cookies

You can adjust your browser settings to block or delete cookies at any time. Please note that some parts of the website may not function properly if cookies are disabled.

For more information about cookies, visit www.allaboutcookies.org.

 

Last Updated: November 2025
Empros Retail Ltd © 2025